Support Center

Find answers and get help with Winning

🔧

Technical Issues

App not syncing, notifications not working, or performance problems

→ Sync troubleshooting → Fix notifications → Performance help
👤

Account & Login

Can't log in, forgotten password, or account settings

→ Login problems → Reset password → Account settings
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Streaks & Data

Streak questions, data concerns, or progress tracking

→ Streak troubleshooting → Data backup → Progress questions
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Features & Usage

How to use specific features or understand functionality

→ Feature FAQ → AI insights help → Export Studio guide
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Beta & Pricing

Beta program questions, pricing, or billing concerns

→ Pricing FAQ → Beta program info → View pricing
❓

General Questions

Basic questions about the app, philosophy, or getting started

→ General FAQ → How it works → Feature overview

Common Issues & Solutions

App Not Syncing Across Devices

  1. Check your internet connection on both devices
  2. Log out and log back in to refresh your session
  3. Force close and restart the app
  4. Clear your browser cache if using web version
  5. Check if you're logged into the same account on both devices

Not Getting Push Notifications

  1. Check notification permissions in your device settings
  2. Verify your reminder time is set in the app settings
  3. Ensure notifications aren't muted for Winning
  4. Try changing your reminder time to test notifications
  5. Check if Do Not Disturb mode is blocking notifications

Can't Log Into Your Account

  1. Double-check your email address for typos
  2. Try the "Forgot Password" link to reset your password
  3. Clear your browser cache and cookies
  4. Try logging in from an incognito/private browsing window
  5. Disable browser extensions that might interfere

Streak Not Counting Correctly

  1. Check that your timezone is set correctly in settings
  2. Ensure you published your win (not just drafted it)
  3. Verify the date shows correctly when posting
  4. Remember: you can backdate wins for up to 7 days
  5. Grace periods may preserve streaks during outages

App Running Slowly

  1. Close other apps to free up device memory
  2. Update to the latest version of your browser
  3. Clear browser cache and temporary files
  4. Restart your device if the problem persists
  5. Check if your internet connection is stable

Backing Up Your Data

  1. Your data is automatically backed up to secure cloud storage
  2. Use Export Studio to create manual backups as PDF/JSON
  3. Export your data before making major account changes
  4. Exported files include your complete win history
  5. Contact support if you need help with data recovery

Still Need Help?

If you can't find the answer you're looking for in our self-service resources, we're here to help. Beta users get priority support with personal responses from our team.

📧 [email protected]

Beta users typically receive responses within 24 hours
Include your account email and describe the issue clearly